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[WOMAN]
Every year, when it comes time to pick my benefits, I feel lost.
It’s like nothing about my insurance makes sense.
Will my medication still be covered?
How much will it cost me?
Can I keep my doctor?
There’s so much to think about.
[MAN]
I don’t know where to start.
Insurance can feel so—overwhelming.
Between my monthly insurance costs, prescription costs, and my family’s coverage—there’s a lot to think about before choosing my plan.
[WOMAN]
So, I called.
[MAN]
Couldn’t believe how patient the insurance specialist was.
[MAN]
I asked, “How long do you have to talk to me?”
And he said, “How long do you need?”
[WOMAN]
Now I know what to expect.
We got through it together.
[MAN]
I got off the phone feeling like I had the information I needed to make the best choice for next year. And that felt pretty good.
US-HUM-181259