How To Ensure You Receive AbbVie Emails and Newsletters

SUMMARY:  We encourage you to add AbbVie Inc. to your email whitelist (list of approved email addresses) to make sure you receive all the AbbVie emails and newsletters you've requested. By adding an email address to your whitelist, you are telling your email system that it is safe to accept emails from this email address. To add AbbVie to your whitelist, select your email system(s) below and follow the instructions.

Outlook 2003 | AOL | Yahoo! | Hotmail | Gmail | Mozilla Thunderbird | Lotus Notes

Outlook 2003

Add AbbVie’s "From" address to your Safe Senders list:

    1. From the "Tools" menu, click "Options."
    2. From the "Preferences" tab, click "Junk Email."
    3. From the "Safe Senders" tab, click "Add."
    4. Copy and paste AbbVie’s "From" address.
    5. Click "OK."
 
 

New Subscribers:

Add AbbVie’s "From" address to your AOL address book:

    1. From the top-right menu bar, click "Addresses."
    2. Click "New," and from the drop-down menu, click "New Contact."
    3. Wait for the "Address Card for New Contact" window to load.
    4. Copy and paste AbbVie’s "From" address into the "Email 1" field.
    5. Click "Save."

Existing Subscribers:

If our newsletter is in your AOL Spam Folder, please open the email and click "This Is Not Spam." Next, add AbbVie’s "From" address to your address book as instructed above.

 

New Subscribers:

You will need to set up a filter to redirect our newsletter into your inbox:

    1. Open your mailbox and click "Mail Options" (upper right-hand corner).
    2. Select "Filters" (under "Management" column).
    3. Click "Add" on the Filters page.
    4. Update the "From header": rule with the following information: "contains" and abbvie.com
        (This tells Yahoo! to identify our newsletter based on its "From" address.)
    5. Click "Choose Folder" and select "inbox."
    6. Click "Add Filter."

Existing Subscribers:

If our newsletter is getting sent to your Yahoo! Bulk Folder, open the issue and click "Not Spam." Next, check to see if the newsletter's email address is in your "Blocked Addresses" list. If you see AbbVie’s "From" address on this list, select it and click "Remove Block." Finally, set up a filter as instructed above.

 

If you have upgraded to Windows Live Mail:

You will need to add our "From" address to your Contacts list:

    1. Click "Contacts" (left menu bar).
    2. Click "New."
    3. When the "Edit Contact Details" page opens, copy and paste AbbVie’s "From" address into the "Personal email" field.
    4. Click "Save."

(Hotmail) New Subscribers:

You will need to add our From address to your Contacts List:

    1. Click "Contacts" (top-menu bar).
    2. Click "New."
    3. Enter "AbbVie" in the Quickname field, and copy and paste AbbVie’s "From" address in the MSN address field.
    4. Click "Save."

(Hotmail) Existing Subscribers:

If our newsletter is in your Junk Email Folder, open the issue and click "Not Junk." Next, check to see if our email address is in your "Blocked Senders" list. If you see AbbVie’s "From" address on this list, select it and click "Remove." Finally, if you have not done so, add AbbVie’s "From" address to your safe list as instructed above.

 

New Subscribers:

Add our "From" address to your Gmail Contacts list:

    1. Click "Contacts" along the left side of any Gmail page.
    2. Click "Add Contact."
    3. Copy and paste our "From" address into the primary email address dialog box.
    4. Click "Save."

Existing Subscribers:

How to check if our newsletter is in the Spam folder:

    1. Click "Spam" along the left side of any Gmail page.
    2. Check the box next to our newsletter.
    3. Click "Not Spam" along the top.

Mozilla Thunderbird

New Subscribers:

You will need to add our "From" address to your address book.

        1. Click "Address Book.
        2. "Make sure "Personal Address Book" is highlighted.
        3. Click "New Card." This will launch a "New Card" window that has 3 tabs: "Contact," "Address" and "Other."
        4. Under "Contact," copy and paste our "From" address into the email dialog box.
        5. Click "OK."

Existing Subscribers:

Please check your Junk folder to see if our newsletter has been sent there. To prevent this from happening in the future, mark our newsletter as not junk by right-clicking on our newsletter and choosing "Mark - < As Not Junk."

 

Add AbbVie’s "From" address to your address book:

    1. Open your address book and select "Actions," then "New," then "Contact."
    2. In the first and last fields, enter the contact's name.
    3. (Optional) Enter the contact's middle name, title or suffix.
    4. Copy and paste AbbVie’s "From" address in the email field.
    5. On the top left, click "Save and Close."

 

Legal Notices/Privacy Policy  ©2013 AbbVie Inc. North Chicago, IL 60064
All product names above are trademarks of their respective owners.